Autoresponder & Email Marketing

Terms and Conditions


Terms and Conditions (including Pricing and Billing Policy) aka Terms of Service

All purchases and services are subject to these terms and conditions on the current webpage and invoice and may may be amended or updated at any time with outstanding amounts or accounts subject to current terms as of date of current or last invoice.

Goods and website components remain property of Pty Ltd (T/A Hotdot Web Services) until all outstanding and due funds (including recovery fees if relevant) are paid.

Why do we sell extensible packages with hours and optional components?

Simply because it’s fair and it provides the broadest scope of options and capabilities to meet your needs. ‘Cookie Cutter’ sites from companies that sell fixed packages are going to try and fit you in to their limited product instead of provide a highly customised solution to fit you – how it should be. We provide a team of highly skilled experts at very reasonable rates and allow you to be as flexible as you wish. You focus on what you do best and leave your website and digital marketing to the experts.

Prices exclude GST for Australian customers. GST will be added.

Overdue or late invoices accrue a $20 per month fee. Amounts overdue after 30 days accrue additional costs of 19% per annum interest calculated daily and added to your account or outstanding amount by an account administrator at any time with the full amount determined on settlement date. An additional $50 administration fee may be added each month where administration time has been expended. Manual invoices where required incur a $30 administration and production fee.

Additional costs such as images and plugins etc. will be deducted from any hourly credit and invoiced if required. See Pricing Components for a list of most components required to build, host and manage a modern website. These additional invoices are due on request irrespective of the terms of your optional payment plan (if applicable) paying off other services.

Commercial plugins or other components sourced will be charged at the rate of cost plus 20 to 33% margin and converted at our current exchange rate if applicable.

Images, plugins and component costs may not be credited against bonus hours (from package deals) and will be charged and invoiced accordingly.

Note that senior management will monitor and assist with your valuable projects and account for their time at an appropriate hourly rate of between $40 to $80 per hour (in project rates) or $100 to $150 (out of project rates). This ‘management time’ usually averages to be around ten percent of a given project but may vary. Regular staff time is accounted for at the purchased rate. These rates account for the exceptional level of senior project management, skills, knowledge, experience and capabilities that form an essential component of the high quality of the solution proffered.

Any outstanding balance may be invoiced at any time and be due payable within seven days. If a number of additional hours are forecast for project completion you may be asked to purchase the forecasted hours in advance. Work on your project may cease until your account has a credit amount. All orders are subject to our current Terms and Conditions.

Ownership of the website and its components remains with HotDot Web Services until all invoices and accounts are paid in full. All costs of debt recovery, including agents and or agency fees, legal fees, late fees and interest charges shall be paid by the client. Sites and or services may be halted on accounts with overdue or outstanding payments for any Pty Ltd affiliated or related entity and a notice may be published reflecting such.

Any late payments will forfeit all Post-Paid privileges and result in all future work requiring pre-paid hours. A Domain Name and Managed Hosting with Maintenance are required and may be billed separately.

Excess credit funds may be allocated to other services such as design or allocated to another project after all work has been completed and upcoming billings accounted for or will be refunded on request less a $35 administration fee to cover verification and processing.

HotDot Web Services is indemnified against claim of costs for all services including, delays, loss of profits, malfunctions, mistakes, faults, managed marketing campaigns for Facebook, Google and any other platform including errors and omissions made by our representatives or staff acting as agents for services proffered. It is your (the clients) responsibility to check websites, services, functionality, content, and where appropriate marketing campaigns and manage relevant budgets. Services rendered are on an indemnified agent basis with all legal and financial responsibility resting with you the client under all circumstances.

Disclaimer: Hotdot works on a best intentions and best endeavours basis. Taking these substantial responsibilities on at such competitive rates is a representation of our outstanding value proposition and how much we value you – our customer. Please note all services fall within our Terms of Service and Rules-of-Engagement policies. We make no guarantees on performing any work, updates or upgrades at any time. All work is at our discretion. You, as the client have important additional responsibilities including but not limited to – communicating your requirements clearly, responding to our communications promptly in any form, notifying us in advance of intentions to cancel any services, be courteous, polite and reasonable. This is a co-operative working, symbiotic, relationship. Any work will be scheduled on our terms at times that suit us. Please respect our work loads and commitments.

A polite reminder of how you should view the Hotdot Team. We are your outsourced staff. We are the experts that allow you to focus on your core skills and expertise. We are never liable for any costs or damages under any circumstances even if we make mistakes. If you’re an employer you know people make mistakes, and while unfortunate, these are facts of life and costs of doing business. We do not guarantee to not make mistakes and we do not refund work done as the time has been spent and obviously cannot be recovered. Be sure to review our Terms of Service and Rules-of-Engagement as any commercial work or services relationship with us is always subject to these polices irrevocably and if they do not meet your requirements we respectfully suggest we may not be the team for you.

Having got the necessary disclaimer out of the way I invite you to work with us and find out first-hand our remarkable capabilities, systems, reporting, efficiencies, results and value! You’ll be very hard pressed to find more capable, caring, knowledgeable, responsible, effective people at a better commercial investment.